Last updated: 29 May 2024
At Coach Kumbi, we are committed to protecting your privacy as a customer and as an online visitor to our website. We use the information we collect about you to provide and improve the services we offer. We respect the privacy and confidentiality of the information you share with us and adhere to the Australian Privacy Principles. Please read the policy below carefully.
During your visits to our website or through your use of our services, we may collect the following information: your name, email address, telephone number, credit card details, billing address, geographic location, IP address, survey responses, support queries, blog comments, and social media handles (together referred to as ‘Personal Data’).
Our services are not directed toward individuals under the age of 18, and we do not knowingly collect Personal Data from anyone under 18. If we become aware that a child under 18 has provided Personal Data, we will delete it as soon as possible. If you are a parent or guardian and believe your child has provided Personal Data without your consent, please contact us.
You may review, correct, update, or delete your Personal Data at any time by either logging into your account to make the changes or contacting us directly.
Personally Identifiable Information:
We use the information we collect to deliver our services to you, including communicating with you, offering support, notifying you of updates and offers, sharing helpful content, measuring customer satisfaction, diagnosing issues, and providing a personalised website experience.
Marketing communications are only sent to you if you have requested or subscribed to them. You may opt out of these at any time by unsubscribing or emailing us, and your request will be actioned promptly.
Non-Personally Identifiable Information:
We also use anonymised and aggregated data to improve our services. This includes administering our website, producing reports and analytics, advertising our services, identifying user needs, and improving customer support.
Any information you choose to make publicly accessible (e.g., blog comments or testimonials) may be visible to others. If you later remove this content, copies may still exist in cached or archived pages or if others have saved or shared it.
We take all reasonable steps to protect the confidentiality of your Personal Data while it is in our possession or control. All information is stored on secure servers and protected against unauthorised access. Credit card details are encrypted before transmission and are not stored on our servers.
To provide our services, your Personal Data may be transferred across borders for processing or storage in countries outside Australia. We only transfer data to locations that maintain adequate privacy protections.
We retain your Personal Data for as long as necessary to provide services and to comply with legal obligations, resolve disputes, and enforce agreements.
If a data breach occurs and your Personal Data is compromised, we will notify you promptly as required by law.
Cookies are small files stored on your web browser that collect information about your browsing behaviour. They help tailor website content to your preferences. Cookies do not give us access to your computer or Personal Data such as your name, email address, or phone number.
Most web browsers accept cookies automatically, but you can disable them in your settings. Doing so may limit some website functionality.
We use cookies to analyse website traffic, enable social media functionality, and enhance visitor experience. Cookies and pixels may also be used for advertising through third-party services like Google Ads and Facebook Adverts. These may display ads on this or other websites based on your browsing patterns.
We do not sell or trade Personal Data.
Your Personal Data is only shared with third-party service providers when necessary to comply with the law, deliver products or services you have purchased, process payments, or protect our legal rights. Any third party receiving your data must comply with our privacy standards and applicable laws. They are prohibited from using your data for any purpose other than what it was provided for.
We may need to disclose your Personal Data to comply with legal requirements such as regulations, court orders, subpoenas, warrants, or law enforcement requests. We may also use your data to protect the rights, property, or safety of Coach Kumbi, our customers, or third parties.
If there is a change of ownership or control of our business (e.g., merger, sale, or asset transfer), customer information—including Personal Data—may be transferred to the new owner under a confidentiality agreement. We will only disclose information in good faith and where legally required.
Our website may contain links to other websites for your convenience. These links do not signify endorsement or approval. Please note that we are not responsible for the privacy practices of third-party websites. We encourage you to review their privacy policies before sharing personal information.
This privacy policy applies solely to information collected on our website.
We may update this privacy policy periodically to ensure it remains current. Changes take effect immediately upon posting on this website. Please review it from time to time to stay informed.
If you have questions or concerns about this privacy policy or how your Personal Data is handled, please contact us at:
hello@coachkumbi.com
We will respond within 72 hours
